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The following general terms and conditions apply to all guided tours offered by the dripstone caves of Rübeland and, among other things, to the children's adventure tour, a children's birthday party, a flashlight tour and all other tours that are specially organized for a visitor or a group of visitors.

The general terms and conditions are also valid for all events in the context of the cave theater in the Baumanns Cave.

Conclusion of the contract and parts of the contract

The contract comes about through offer and acceptance - between the visitor and the tourist office of the Stadt Oberharz am Brocken, Rübeländer Tropfsteinhöhlen,. Contract components are the agreements made taking into account the terms and conditions listed here.

Services

Services and service components result from the description of the tours / events on the website of the dripstone caves of Rübeland www.harzer-hoehlen.de and any additional agreements made.

Cost / payment

Unless individual price agreements have been made, the costs for the guided tours / events are shown on the dripstone caves of Rübeland website www.harzer-hoehlen.de. If no online payment has been made or other arrangements have been made, payment will be made on the day of the tour at the cash desk.

Cancellation / delay

In the event of cancellation by the visitor / group of visitors, the following fees will be charged:

• Cancellation up to 7 days before the tour / event: no cancellation fees

• Cancellation 7 days to 1 day before the tour: 50% of the agreed total price

• Cancellation on the day of the tour: 100% of the agreed total price

Groups that have booked a guided tour for a fixed date, but cannot keep it due to a delay, are not entitled to the next guided tour.

It is up to the dripstone caves of Rübeland to decide when the tour will be integrated into the current daily routine according to the possible capacities at another free date.

In the event of acts of nature beyond control, unfavorable weather conditions and suchlike, which make the tour / event operation in the dripstone caves of Rübeland impossible, the Tourismusbetrieb der Stadt Oberharz am Brocken, Rübeländer Tropfsteinhöhlen, reserves the right to cancel a tour / event at short notice. Of course, this will not happen without every effort to prevent it.

Liability notice

Participation in all guided tours / events is at your own risk.

The currently valid house and visitor rules of the dripstone caves of Rübeland apply.

Participation in all guided tours / events is at your own risk.

April 07, 2020

 

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