The following general terms and conditions apply to all offers by the Dripstone Caves of Rübeland including the non-guided tours, guided tours, children’s adventure tour, children’s birthday parties, flashlight tours, weddings and all other tours that are joined by a visitor or a group of visitors. The general terms and conditions are also valid for all events in the context of the cave theater in the Baumanns Cave.
Conclusion of the contract and parts of the contract
The contract comes about through offer and acceptance – between the visitor or the operator of group tours, etc. and the Tourismusbetrieb Oberharz am Brocken, Rübeländer Tropfsteinhöhlen. Contract components are the agreements made taking into account the terms and conditions listed here.
Services and service components result from the description of the tours / events on the website of the dripstone caves of Rübeland www.harzer-hoehlen.de and any additional agreements made.
Cost / payment
Unless individual price agreements have been made, the costs for the guided tours / events are shown on the dripstone caves of Rübeland website www.harzer-hoehlen.de. If no online payment has been made or other arrangements have been made, payment will be made on the day of the tour at the cash desk.
Cancellation / delay
In the event of the cancellation by the visitor / group of visitors, the following fees will be charged:
- cancellation up to 7 days before the tour / event: no cancellation fees
- cancellation 7 to 1 days before the tour / event: 50% of the agreed total price
- cancellation on the day of the tour: 100% of the agreed total price
Groups that have booked a guided tour for a fixed date, but cannot keep it due to a delay, are not entitled to the next guided tour. The visitor / group of guests must report to the cash desk no later than 15 minutes before the tour/visit/event or similar. Later notifications at the checkout are considered delays in the context of these terms and conditions. It is up to the Dripstone Caves of Rübeland to decide when the group of guests or the visitor, depending on the possible capacities, will be integrated into the current daily routine at an otherwise free date.
In the event of force majeure, unfavorable weather conditions and the like, which make a tour / event operation in the dripstone caves of Rübeland impossible, the Tourismusbetrieb Stadt Oberharz am Brocken, Rübeländer Tropfsteinhöhlen reserves the right to cancel a tour / event at short notice. Of course, this will not happen without every effort to prevent it.
Participation in all guided tours / events is at your own risk. The currently valid house and visitor rules of the Dripstone Caves of Rübeland apply.
August 09, 2022