Tickets

Scope

The following general terms and conditions apply to all offers by the Dripstone Caves of Rübeland including the non-guided tours, guided tours, children’s adventure tour, children’s birthday parties, flashlight tours, weddings and all other tours that are joined by a visitor or a group of visitors. The general terms and conditions are also valid for all events in the context of the cave theater in the Baumanns Cave.

Conclusion of the contract and parts of the contract

The contract comes about through offer and acceptance – between the visitor or the operator of group tours, etc. and the Tourismusbetrieb Oberharz am Brocken, Rübeländer Tropfsteinhöhlen. Contract components are the agreements made taking into account the terms and conditions listed here.

Services

Services and service components result from the description of the tours / events on the website of the dripstone caves of Rübeland www.harzer-hoehlen.de and any additional agreements made.

Cost / payment

Unless individual price agreements have been made, the costs for the guided tours / events are shown on the dripstone caves of Rübeland website www.harzer-hoehlen.de. If no online payment has been made or other arrangements have been made, payment will be made on the day of the tour at the cash desk.

Cancellation / delay

If the visitor initiates a cancellation or rebooking (e.g. due to the visitor arriving late) of pre-purchased tickets (e.g. online tickets), fees amounting to €1.00 gross per ticket unless the cancellation regulations mentioned below apply.

The following fees will be charged in the event of cancellation for registered/reserved visitor groups:

  • Cancellation up to 7 days before the tour/event: 1.00€ cancellation fee per ticket
  • Cancellation 7 to 1 day before the tour/event: 50% of the agreed total price
  • Cancellation on the day of the tour/event: 100% of the agreed total price

Groups or visitors who have booked an offer from the Dripstone Caves of Rübeland on a fixed date but cannot keep it due to a delay are not entitled to the next offer.

The visitor or group of guests must report to the cash desk at least 15 minutes before the booked/reserved tour/sightseeing/event or similar.

Reporting later to the checkout is considered a delay within the meaning of these terms and conditions.

It is the responsibility of the Dripstone Caves of Rübeland to decide when the group of guests or visitors will be integrated into the current daily routine at an otherwise free date, depending on the possible capacities.

In the event of force majeure, unfavourable weather conditions and the like, which makes the show cave operation in the Dripstone Caves of Rübeland impossible, the Tourismusbetrieb Oberharz am Brocken, Rübeländer Tropfsteinhöhlen reserves the right to cancel an offer/event at short notice.

Of course, this will not happen without every effort to prevent it.

Disclaimer

Participation in all guided tours / events is at your own risk. The currently valid house and visitor rules of the Dripstone Caves of Rübeland apply.

January 2024

 

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